US Mesh Gateway: Emails slow to process on US service

Incident Report for Mesh

Resolved

The issue has now been resolved.

Email queues have cleared, and new emails are being processed as normal.

Thank you for your patience!

Posted Oct 05, 2023 - 14:58 UTC

Identified

Our team has alerted Microsoft to the internal Azure issue and we are awaiting their response. We are investigating potential workarounds and will keep you up-to-date.

Posted Oct 05, 2023 - 14:32 UTC

Update

We are continuing to investigate this issue.

Posted Oct 05, 2023 - 13:54 UTC

Investigating

Correction to previous notification:
We are experiencing some slight delays to inbound email on our US service. We believe this is being caused by an Azure networking issue and are currently investigating further.

Posted Oct 05, 2023 - 13:49 UTC

This incident affected: US (Inbound Email Security, Outbound Email Security, MSP Hub).