Emails slow to process on EU service

Incident Report for Mesh

Resolved

We can confirm that all mail queues have now cleared. We appreciate your patience while we worked to resolve this issue.
Posted Feb 21, 2024 - 11:33 UTC

Monitoring

A fix has been implemented and queues are starting to clear. We will post another update here shortly.
Posted Feb 21, 2024 - 11:04 UTC

Update

We are continuing our mitigation efforts for this issue. We are working on full resolution and will update this page as soon as we have further information.
Posted Feb 21, 2024 - 10:55 UTC

Identified

Our engineers have identified the issue and are working on implementing a fix.
Posted Feb 21, 2024 - 10:29 UTC

Investigating

There are queues to email on our EU service, both inbound and outbound. We are investigating.
Posted Feb 21, 2024 - 10:08 UTC
This incident affected: EU (Inbound Email Security, Outbound Email Security, MSP Hub).
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